How Do I...
Obtain Telephone Advice?

If you do not think an examination is required, maybe a telephone consultation can save you a trip to the surgery. In that case please telephone the surgery and leave your telephone number (preferably landline) with a brief description of your problem with the receptionist. The doctor will call you back during your allocated time.

Please remember to switch off your answerphone, if you have one.

How Do I...
Make An Appointment?

Routine GP appointments can be booked any day for the current week by telephoning the surgery on 01900 815544 (8.35am - 6.00pm) or at the reception desk (8.45am - 5.45pm). Appointments for the following week are released a day at a time, which ensures daily appointment availability. This system is in place to reduce the number of patients who 'fail to attend'.

The practice closes one afternoon per month between 1.00 and 5.00pm for staff training. During this time emergencies will be dealt with by CueDoc. Please see the practice notice board for a list of the training dates.

Late Night Opening

As the practice understands that many patients have to work and sometimes may struggle to get an appointment that fits in with work and other commitments, we offer late opening until 7.30pm one evening every week. Appointments are available with a doctor or nurse during this time. Please see the practice notice board for a list of all the late opening evenings.

To Make An Appointment With A Nurse Or Doctor

Routine GP appointments can be booked any day for the current week by telephoning the surgery on 01900 815544 (8.35am - 6.00pm) or at the reception desk (8.45am - 5.45pm). Appointments for the following week are released a day at a time, which ensures daily appointment availability. This system is in place to reduce the number of patients who fail to attend.

Emergencies

These will be dealt with as soon as possible at all times.

During the day (8.00am - 6.30pm) ring 01900 815544.

At night (6.30pm - 8.00am), throughout weekends and during our training afternoons, ring 03000 247247.

In life-threatening emergencies such as severe bleeding, collapse, unconsciousness or severe chest pains, telephone 999.

How Do I...
Obtain A Home Visit?

All requests for home visits must be received by 10.30am. Home visits are for the seriously ill or genuinely housebound patients. Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. All requests for home visits will be assessed based on the individual patient's needs. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit. A much better assessment and treatment can be done at the surgery. If you require a home visit please call 01900 815544.

How Do I...
Obtain Test Results?

These may be obtained by ringing 01900 815544 between 9.00am and 3.00pm. The administrator may then inform you of the result, or she may ask you to arrange an appointment/telephone consultation with your doctor or one of the practice nurses to discuss your result.

Laboratory Specimens

Specimens are sent to the hospital each weekday Monday to Friday. If you are asked to bring a specimen on those days please ensure that we receive it before 12 noon.