Surgery Times

Doctor And Nurse Availability

Times may vary occasionally subject to doctor availability.

The practice closes one afternoon per month between 1.00 and 5.00pm for staff training. During this time emergencies will be dealt with by CHOC (see below). Please see the practice notice board for a list of the training dates.

Late night opening

As the practice understands that many patients have to work and sometimes may struggle to get an appointment that fits in with work and other commitments, we offer late opening until 7.30pm one evening every week. Appointments are available with a doctor or nurse during this time. Please see the practice notice board for a list of all the late opening evenings.

Daily Emergency Surgery

For urgent conditions you will be offered a consultation in the Emergency Doctor Surgery or an emergency appointment with the nurse (see below for the kind of things the nursing team can deal with).
Monday to Friday 9.00 - 11.00am and 1.30 - 5.00pm.

ONLY URGENT PROBLEMS CAN BE DEALT WITH IN THE EMERGENCY SURGERY. THE DOCTOR IS ON DUTY FOR EMERGENCIES AND WILL NOT BE ABLE TO SORT OUT PROBLEMS WHICH HAVE BEEN GOING ON FOR SOME TIME.

Do not use the emergency surgery for sick notes, repeat prescriptions or to obtain results of tests.

The nurse can help you with: wounds, cuts, bites, stings, burns, scalds, infections, hearing problems, blocked ears, vaginal discharge/irritation, nose bleeds, diarrhoea and vomiting, eye infections, "morning after" pill, family planning, water infections, sun burn, diet and travel advice.

Out-of-Hours Providers

The practice out-of-hours cover is provided by Cumbria Health On Call (CHOC). They can be contacted on 01228 401999.

Your call will be answered by a trained operator at CHOC headquarters in Carlisle who will arrange the most appropriate action for you. Your call may be answered or managed by a triage nurse or a duty doctor. You may be asked to visit the primary care centre (Whitehaven) or a visit from a mobile doctor may be arranged, if necessary. Your calls to CHOC will be recorded.

Disabled Access

Car parking spaces for the disabled are marked at the side of the surgery. Wheelchair access to the building is through the main door. There are two disabled patients' WC'; one is near the main entrance and the other is adjacent to the orange waiting area. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.